About Us

WE ARE RHOMBUS

Rhombus is a growing multi-national company with a presence in both the US (New York) and India (Mumbai). Backed by Financial Services expertise, our organization is today an integral part of a 20 million dollar group.

Rhombus’s core area of expertise is the Collections & Mortgage domain. Our reach extends across the United States of America.

We have achieved growth of
more than 75% YoY
since our inception 16 years ago.

WHY RHOMBUS?

Industry Knowledge
In-depth understanding of the Debt Collection, Loan Origination & Loan Modification domains

Expertise in Financial Services (Healthcare, Credit Cards, Automobiles, Telecom, NSF Checks, Health & Fitness, Utilities, Commercial/Retail, etc.)

Legal Compliance
Operations are as per US Laws & Regulations, and Debt Collection Standards

Knowledge of FDCPA, TCPA, FTC & FCC

Industry Knowledge
Combined team experience that spans 50+ years

Advanced Reporting Systems
Detailed daily, weekly, monthly activity reports can be generated and provided to the client as required

Dedicated Client Servicing
One-point contact; enables smooth communication

BENEFITS TO YOU
Ethical, Skilled & Professional Workforce

Impeccable communication skills (American English)

Trained to handle clients’ customers with care while simultaneously achieving set goals

Capable of carrying out scripted and non-scripted or improvised in-bound and out-bound calls

Trained for Right Party Contact efficiency

Push the limit of current technologies to achieve goals

Tremendous Cost Savings
Enables clients to focus on core competencies

Enjoy the benefits of Economies Of Scale

A more affordable solution than in-house recruitment

CROSS-FUNCTIONAL ADAPTABILITY

FIRM BELIEVERS IN THE CONVENIENCE OF CUSTOMIZATION

At Rhombus, our clients’ needs and specifications are adhered to across functions … extending right from Recruitment to Training to Operations.

Recruitment

Implementation of thorough background checks during recruitment
Identification of specific skill-sets in candidates (as defined by the client)

Training

Advanced training regimen: Standard Collections, Legal Training, Voice & Accent Modulation, Culture Orientation, etc.

Operations

Utilization of clients’ Standard Work Requirements (SWRs) & strategies
Customization of the process to meet client needs
Detailed reporting system (customizable)

FEW OF OUR SATISFIED CUSTOMERS

“I am amazed at the talent available in India. I thought choosing to outsource my work would only get me cost cutting … but that has only been a small part of the story, the major being achieving efficiency and higher productivity. I am extremely pleased with the services you provide and will happily vouch for your talent to anyone.”

~ Brian Pascal
Premier Legal Advocates

“You should understand why I hold you and your team in such high regard. It is quite simple, I ask my team to make the motto, ‘Say what you do and do what you say’ their own. This type of clarity is the only way we can judge the final result. Not only have you delivered what you said, but your guidance has created new opportunities and growth for OSQS.”


~ Mr. Robert Swartz
President, OSQS