Debt Collection

We’ve handled 3 of the
Top 10 US Creditors

DEBT COLLECTION

IMBIBING EXPERTISE INTO THE RECOVERY PROCESS

Rhombus has utilized its extensive experience (spanning 13 years) to provide back-end debt collection services to attorneys and collection companies across a variety of industries; including Healthcare, Health & Fitness, Credit Cards, Automobiles, Retail/Commercial Debt … just to name a few.

In-bound & Out-bound Call Handling

  • 16 hours/day service availability to cover nationwide time zones
  • Customizable recruitment & training that fit in with clients’ SWRs (scripts, diallers, CRM, etc.)
  • Scalable team strength as per client requirements
  • Options to call using predictive and/or manual diallers as per US regulations

Cell Phone Calling (CPC)

  • Well-trained dedicated CPC team equipped with detailed legal and industry knowledge
  • Manual management of Cell Phone Calls to Debtors as per FDCPA-TCPA regulations
  • Direct transfer of calls to the client once communication with the Debtor has been initiated

DEBT COLLECTION

MAKING AN IMPACT THROUGH PROCESS INNOVATION

Strict guidelines having been laid down by US regulatory bodies regarding Cell Phone Calling inspired us to look at this kind of call handling process in a brand new light. Leveraging the strength of affordable lobar, Rhombus has innovatively redesigned the process; replacing predictive diallers with well-trained manual Call Transfer Agents.

Areas Of Expertise

In-bound & Out-bound Call Handling
Cell Phone Calling (CPC)
Accounts Receivable Management
Customer Service & Support (Product & Tech)
Business Process Management

Customer Retention
Lead Generation
Attorney Networking
Analytics Consultation

Initiate direct channels of
communication with Debtors, with
the added benefit of real-time
database verification.